 
|
| |
Frequently Asked Questions
Last Updated: December 20, 2002
General Questions
Questions About Online Payment
Questions About Phonecards
|
|
| |
General Questions
1. How can I inquire about the status of my order?
You can click on "Order Tracking" at the bottom of your country's front page to check on the progress of your order. Just have your order number ready and follow the simple instructions.
2.What kind of credit card security do you operate?
Our fortified security measures ensure that sensitive information (i.e. credit card number) is always protected. All your personal information is encrypted before it is transmitted over the Internet, which guarantees that your information is inaccessible to any third party. We use worldwide industry-standard SSL technology for this data encryption. We are registered with Verisign, a U.S.-based Net Authentication Agency, as a Verisign Secure Site.
3.What is the time frame for delivery?
If the products are to be delivered from within the USA, then the delivery time is 5-10 business days. If the products are to be delivered from India, then the delivery time is 2-3 weeks.
4. How can I make payment for my purchases?
You can make payment in 2 different ways:
a) Pay using a credit card. In this case, your order will be processed as soon as we receive the order.
b) Pay using a check or a money order. In this case, the order will be processed after we receive the check or the money order. The check must be made payable to IndiaPlaza.com and sent to this address:
Indiaplaza Operations LLC
4926 Spicewood Springs Rd.,
Suite 101,
Austin, TX 78759
5. Can I make a purchase by using my friend's/relative's credit card?
No. Under no circumstances may you make a purchase by using your friend's/relative's credit card. The credit card must be in your name.
6. If I don't want to order on line, can I also place an order over the phone?
Yes. You can call us at 18669785042 / 66 and place the order over the phone through one of our customer service representatives.
7. What is the difference between Billing Address and Shipping Address?
Billing Address is the address where a customer gets his bills from the credit card company. Shipping address is the address where the customer wants to receive their shipment.
8. How can I open an account with IndiaPlaza.com?
After you add the items to your shopping cart, you can create your own account (using a name and password) and can then use the same account for future purchases.
9. Do you deliver flowers/cakes to India, if we place an order in the US?
Yes we do provide this service. However, we need 4 full days lead-time to deliver it on time. For example, if you want the item to be delivered on 30th of November, then you will need to place the order by the 25th of November.
10. Can I order flowers and cakes to be delivered within USA?
No. You cannot order flowers and cakes to be delivered within USA--we do not provide that service at this time.
11. What does "Free Size" mean in the Fashion section?
On the average, Women's "Free Sizes" are similar to US sizes 6 - 12.
12. Where do you deliver within India?
Agra, Ahmedabad, Amritsar, Ambala, Aurangabad, Bareily, Bhavnagar, Bhopal, Bhilai, Bombay, Banglore, Baroda, Bahadurgarh, Ballabhgarh, Calcutta, Calicut, Chandigarh, Chennai, Cochin, Chinchwad, Coimbatore, Delhi, Dehradun, Faridabad, Gawhati, Gaziabad, Gurgaon, Guwahati, Gwalior, Hyderabad, Indore, Jaipur, Jammu, Jalgaon, Jalandhar, Jamnagar, Jodhpur, Kanpur, Kolhapur, Kota, Kapurthala, Ludhiana, Luckow, Madurai, Madras, Modinagar, Moradabad, Mumbai, Mysore, Nagpur, Nasik, Pune, Pondicherry, Rajkot, Raebareli, Saharanpur, Sangli, Surat, Trichy, Udaipur, Varanasi, and Vijayawada
13. What is your return policy?
As a rule, we have a NO RETURN policy. However, if any product received by the customer is defective, then we can either replace that product or give the credit of that amount to the customer. Please refer to our Return Policy for complete details.
Questions About Online Payment
1. How does the new online payment system work?
The credit card information you enter into the order form will now be directly authorized by your bank or credit card company. Once we receive their authorization, your order will be finalized. You will know right away if your credit card was accepted.
2. What are the reasons my credit card might be refused?
Banks and credit card companies refuse authorization of credit cards for a specific number of reasons, including:
- The credit card number entered is not a valid number (often the result of a typo).
- The credit card does not have enough credit balance left to pay for the order.
- The billing address entered in the order form does not exactly match the address in your credit card statement (also sometimes the result of a typo).
- The expiration date of the credit card is not entered correctly (also sometimes the result of a typo).
3. How do I correct the information that was incorrectly entered?
Simply go to Your Account and click on Edit User Profile, then make the necessary changes.
4. What happens if I do not correct the information?
In this case, the system will not allow you to finalize the order, and it will never be processed.
5. What type of credit cards do you accept?
We accept Visa, Master card, American Express and Discover.
6. Is there any other mode of payment?
We also allow payment by check or a money order. In this case, however, the order will not be processed until after we receive your check or money order. Please make your payments payable to IndiaPlaza.com and send them to this address: IndiaPlaza.com,
4926 Spicewood Springs Rd., Suite 101, Austin, TX 78759
7. What happens if I need help in placing the order?
For any query or help, please contact our customer service
at 18669785042 / 66
8. Will the online payment system work for International Orders as well?
The online payment system will work for international orders. However, please refer to our shipping policy for all international orders.
Questions About Phone Cards UPDATED: 7/13/2002
If you have a problem with your Phone Card, please contact the specific phone card company who provided the product you bought. Their customer service number is listed right on our site in the product description of the phone card that you bought. IndiaPlaza.com does not service Phone Cards or deal directly with connections, phone lines, or minute calculations at any time. If you call us, we will simply direct you to check the site and call the phone card company who provided your specific card.
1. What if I have a problem in accessing the toll free number I've been given to use my Phone Card?
There could be two reasons: 1) That toll free number may have changed. Please contact the specific phone card company who provided the product you bought for a new access number. 2) That toll free number may be busy. Your best course of action is to try to call again at a later time. If the problem persists, then please contact the specific phone card company who provided the product you bought.
2.What should I do if my Phone Card minutes were charged wrongly?
Please contact the specific phone card company who provided the product you bought. IndiaPlaza.com does not service Phone Cards or deal directly with connections or minute calculations at any time. The customer service departments of the phone card companies themselves are always the best people to help you. If you don't get a satisfactory resolution from them, then please contact us at IndiaPlaza.com, and we will pass on your remarks to that specific carrier as best we can.
3.Who do I contact if my phone card has a constant bad connection?
Please contact the specific phone card company who provided the product you bought. IndiaPlaza.com does not service Phone Cards or deal directly with connections or phone lines at any time. The customer service departments of the phone card companies themselves are always the best people to help you. If you don't get a satisfactory resolution from them, then please contact us at IndiaPlaza.com, and we will pass on your remarks to that specific carrier as best we can.
4.How long will it take for you to respond to my question?
We respond to queries within 72 business hours. Please know that only actual business hours of operation apply to our response time. For instance, if you send in a query to us on Friday evening at 7.p.m., our response time to you could take up to 72 business hours, which means you will receive a reply by the following Wednesday. In most, cases, your response will come sooner, though.
5. How long are the PIN numbers valid for each card?
PIN numbers expire at various time according to each individual card. Please read the description of each card to see when the PIN will expire.
6. If my Phone Card expires, can I be reimbursed for the unused portion of the card?
No. Please make sure to exhaust your Phone Card prior to its expiration date, as explained above.
7. If my Phone Card expires, can it be reactivated?
No. Once your card has expired, it can never be reactivated.
8. What is a "payphone surcharge"?
The "payphone surcharge" is a fee authorized by the FCC which is charged to the owner of a toll-free number. To compensate for this charge, phone cards often charge a surcharge to the user.
9. What is "minute rounding"?
This term refers to rounding off the minutes of a call if it falls under the per-minute fees charged at that time. For example, 3 minute rounding means the billing is in three minute increments (3, 6, 9 etc.). If your call lasts for 2 minutes, you will be charged for the full 3 minutes. Similarly, if your call lasts for 7 or 8 minutes, you will be charged for the full 9 minutes. Some cards do not use this method of billing and say so.
10. What is a "connection fee"?
A connection fee is a fee charged every time you connect via a card to make a call. Some cards do not charge this fee and say so.
11. How many days does it take to get the PIN number once I place an order for a Phone Card?
All Phone Card customers will receive their activation numbers via email within 1 business day. Business hours are Monday - Friday, 9am - 6pm. Instant PIN Phone Card buyers receive their PINs, once a valid purchase is made, immediately via email. If, for some reason, you do not qualify for receiving an Instant PIN, you will receive an email following your purchase explaining what to do. For more details on Instant PINs, please click here.
12. Can I re-charge/replenish my PIN number?
No. Once you exhaust your PIN number, you need to buy another Phone Card from Indiaplaza.com to receive a new PIN number. This is to ensure no PIN number is used twice and protects your security.
13. Do the advertised rates apply 24 hours a day, 7 days a week?
Yes, our rates are good 24 hours a day, 7 days a week, however these rates
may be changed by the carrier without prior notice. IndiaPlaza.com
makes every attempt to reflect the most current rates on our site, but
carriers may not always make this possible.
14. Are calls to cellular phones more expensive?
Yes. Calls to cellular phones generally cost up to 20 cents more.
15. What do I do if I lose or misplace my Phone Card PIN number?
You are originally sent an email with your PIN information. Please save it. If you still cannot find your PIN information, you may try to reach us at service@indiaplaza.com for your PIN number. Because of security reasons, however, our Customer Service personnel may not have access to PIN information, so we urge you to keep your PIN in a safe place. For all the details of our Phone Card policies, please see our Shipping page.
16. Are calls made to or from cellular phones using these Phone Cards charged the same?
No. Calls made from or to cellular phones using your PIN will be charged an extra fee determined by the carrier.
RETURN TO PHONE CARDS »
|
|
|
<%
''code to Generate unique number for Xoom Ad -- Int((upperbound - lowerbound + 1) * Rnd + lowerbound)
Randomize()
XoomRandomNo = Int((99999-10000+1) * rnd() + 10000)
%>
<% else %>
<% end if %>
<% if len(trim(session("Customer_id"))) <> 0 then %>
<% end if %>
