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The Customer is the ultimate driver of a business. Customers buy products and services that give them more value and this value is what gives one company the winning edge over another. These path breaking books explain how investing in Customer Value can increase the market share and profitability of a company. It shows companies how they can be driven by Customers and their needs, and how sustained business success can be achieved through Customer Value Investment. The author of both these volumes, Gautam Mahajan is a leading expert in globalisation and total customer value management and a consultant in corporate transformation and restructuring. He propounds the theory that a business of any size can be successful by placing customers at the centre of its strategy.The box set includes the following 2 titles :
For all urban areas, the delivery time is 2 to 5 days. For remote areas, delivery may take 1 to 2 weeks depending on the availability of reliable local courier agencies. The exact delivery date, order status and any possible delay in shipment will be proactively communicated to you through email and SMS alerts.
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