Frequently Asked Questions
Last Updated: September 10, 2005
Questions on Order Processing
1. How can I inquire about the status of my order?
You can track your order by logging into your account at Indiaplaza.com and click on "My Order". 2. How long does it take for my order to reach?
Please refer to our Fulfillment Policy for complete details.
Questions on Security
3. Is my credit card secure when I use it on your web site?
Our fortified security measures ensure that sensitive information (i.e. credit card number) is always protected. All your personal information is encrypted before it is transmitted over the Internet, which guarantees that your information is inaccessible to any third party. We use worldwide industry-standard SSL technology for this data encryption. We are registered with Verisign, a U.S.-based Net Authentication Agency, as a Verisign Secure Site.
Questions on Payment
4. What are the available payment options?
You can make payment in 2 different ways: a) Pay using a credit card. In this case, your order will be processed as soon as we receive the order. b) Pay using a check or a money order. In this case, the order will be processed after we receive the check or the money order. The check must be made payable to Indiaplaza.com and sent to this address: Indiaplaza Operations LLC 4926 Spicewood Springs Rd., Suite 101, Austin, TX 78759
5. Can I make a purchase by using my friend's/relative's credit card?
No. Under no circumstances may you make a purchase by using your friend's/relative's credit card. The credit card must be in your name.
6. If I don't want to order on line, can I also place an order over the phone?
Yes. You can call us at 18669785042 / 66 and place the order over the phone through one of our customer service representatives. Also, you could email the order details to us at service@indiaplaza.com in order to place an order via an email.
7. What is the difference between Billing Address and Shipping Address?
Billing Address is the address where a customer gets his bills from the credit card company. Shipping address is the address where the customer wants to receive their shipment.
8. How can I open an account with Indiaplaza.com?
After you add the items to your shopping cart, you can create your own account (using a name and password) and can then use the same account for future purchases.
9. Do you deliver flowers/cakes to India, if we place an order in the US?
Yes we do provide this service. We offer Same Day Delivery Service and Midnight Delivery Service for Flowers delivery in India. For all other flowers, we need a lead time of 3 working days to make the delivery.
10. Where do you deliver within India?
The products are deliverable anywhere in India. For select products, serviceable areas are mentioned in the product description.
13. What is your return policy?
As a rule, we have a NO RETURN policy. However, if any product received by the customer is defective, then we can either replace that product or give the credit of that amount to the customer. Please refer to our Return Policy for complete details.
14. How does the new online payment system work?
The credit card information you enter into the order form will now be directly authorized by your bank or credit card company. Once we receive their authorization, your order will be finalized. You will know right away if your credit card was accepted.
15. What are the reasons my credit card might be refused?
Banks and credit card companies refuse authorization of credit cards for a specific number of reasons, including:
- The credit card number entered is not a valid number (often the result of a typo).
- The credit card does not have enough credit balance left to pay for the order.
- The billing address entered in the order form does not exactly match the address in your credit card statement (also sometimes the result of a typo).
- The expiration date of the credit card is not entered correctly (also sometimes the result of a typo).
16. How do I correct the information that was incorrectly entered?
Simply go to Your Account and click on Edit User Profile, then make the necessary changes.
15. What happens if I do not correct the information?
In this case, the system will not allow you to finalize the order, and it will never be processed.
16. What type of credit cards do you accept?
We accept Visa, Master card, American Express and Discover.
17. Will the online payment system work for International Orders as well?
The online payment system will work for international orders.
18. What should I do if the Phone Card bought from your company does not work?
If you have a problem with your Phone Card, please contact the specific phone card company who provided the product you bought. Their customer service number is listed right on our site in the product description of the phone card that you bought. Indiaplaza.com does not service Phone Cards or deal directly with connections, phone lines, or minute calculations at any time. If you call us, we will simply direct you to check the site and call the phone card company who provided your specific card.
19..How long will it take for you to respond to my question?
We respond to queries within 72 business hours. Please know that only actual business hours of operation apply to our response time. For instance, if you send in a query to us on Friday evening at 7.p.m., our response time to you could take up to 72 business hours, which means you will receive a reply by the following Wednesday. In most, cases, your response will come sooner, though.
20. How long are the PIN numbers valid for each Phone Card?
PIN numbers expire at various time according to each individual card. Please read the description of each card to see when the PIN will expire.
21. If my Phone Card expires, can I be reimbursed for the unused portion of the card or can it be reactivated?
No. Please make sure to exhaust your Phone Card prior to its expiration date, as explained above. Once you exhaust your PIN number, you need to buy another Phone Card.
22. What is a "payphone surcharge"?
The "payphone surcharge" is a fee authorized by the FCC which is charged to the owner of a toll-free number. To compensate for this charge, phone cards often charge a surcharge to the user.
23. What is "minute rounding"?
This term refers to rounding off the minutes of a call if it falls under the per-minute fees charged at that time. For example, 3 minute rounding means the billing is in three minute increments (3, 6, 9 etc.). If your call lasts for 2 minutes, you will be charged for the full 3 minutes. Similarly, if your call lasts for 7 or 8 minutes, you will be charged for the full 9 minutes. Some cards do not use this method of billing and say so.
24. What is a "connection fee"?
A connection fee is a fee charged every time you connect via a card to make a call. Some cards do not charge this fee and say so.
25. How many days does it take to get the PIN number once I place an order for a Phone Card?
All Phone Card customers will receive their activation numbers via email within 1 business day. Business hours are Monday - Friday, 9am - 6pm. Instant PIN Phone Card buyers receive their PINs, once a valid purchase is made, immediately via email. If, for some reason, you do not qualify for receiving an Instant PIN, you will receive an email following your purchase explaining what to do. For more details on Instant PINs, please click here.
26. What do I do if I lose or misplace my Phone Card PIN number?
You are originally sent an email with your PIN information. Please save it. If you still cannot find your PIN information, you may try to reach us at service@indiaplaza.com for your PIN number. Because of security reasons, however, our Customer Service personnel may not have access to PIN information, so we urge you to keep your PIN in a safe place. For all the details of our Phone Card policies, please see our Shipping page.
27. What happens if I receive a broken or a defective item from you?
In such case, please contact our customer service immediately with your order number and wait for their instructions on how to get the item replaced. The complaint for a broken/defective item needs to be sent within 15 days of receipt of the merchandise.
28. How can I change the details of My Order?
You can make changes to your order till the time order is not shipped out. For this, you can contact our customer service on phone or via email. Once the order status is set as SENT, no changes can be made to the order.
29. How can I cancel my order?
All cancellations will only be considered if the request is made before the order is shipped out. For canceling your order, please get in touch with our customer service on phone or via email.
30. Do you offer free shipping for all products?
Please refer to our shipping policy for details.
31. Do you offer wholesale discounts for retail purposes?
Yes, we do. Please send an email to priya@indiaplaza.com for any wholesale or a special order request.
32. What should I do if I need an item that is not listed on the website?
Please send an email to service@indiaplaza.com with your request. We will try to procure the requested item for you.
33. What can I do if the order is shipped but the shipping address provided is incorrect?
In this case, you can return the shipment back to our address (given on the website) but you’ll be charged for reshipping.
34. Can I add or remove a product from my order after the order is placed?
No, you cannot, but you can call our customer service to help you in this case.
35. What happens if my order is lost in transit?
If a shipment is lost in transit, we wait for 15 days and then reprocess/reship the order.
36. What is the guarantee/warranty period for your appliances?
For most of the appliances, it’s one year. The guarantee/warranty booklet comes along with the appliance.
37. How do you make a refund if/after an order is cancelled? How much time does this process takes?
We credit the refund amount directly to the customer’s account. The process takes 1-2 days.
38. Can it be that a particular product is not available at the time of placing an order OR, Can we check the availability of a particular item/product prior to placing an order?
Yes, it is possible. A customer can call the customer service to check the availability of a product.
39. What do I do if I forget my Username & Password?
Please send an email to service@indiaplaza.com to retrieve your user name and password.
40. Can I phone or fax my order?
Yes, you can call our customer service to place a phone order or Fax your order at 512-231-0123
41. How do I feel sure that you have correctly registered the order placed?
You can log into your account and view your order details.
42 . Can I send some message with the gift?
Yes, while placing an order, we provide you with that option.
43. Can I have the gift delivered on a particular date?
Yes, while placing an order, we provide you with that option.
44. How do I check the current status of my order?
When you place an order with us, you need to create a username & password during the process. You can use the same to log in to your account to check your order status.
44. How do I know that my gift has been shipped?
You’ll receive an automated email confirmation as soon as your order is shipped.
45. How do I contact you regarding my order?
To contact us, please visit www.indiaplaza.com and go to “contact us” page.
46. Are there any hidden costs such as delivery charges, taxes etc.?
You will be able to view the total cost of your order when you reach the final invoice page while placing the order before you submit your credit card information.
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