8 Things We Hate About I.T. by Susan Cramm

How to Move Beyond the Frustrations to Form a New Partnership with I.T.

About Book:
Why can’t you get what you really want from IT? All you desire is a ready-and-willing partner to help you exploit IT to drive your business.

Instead, you get endless rules and regulations, not to mention processes, projects, and technologies that deliver too little, too late, for too much. It’s frustrating!

How do you build a relationship that puts you firmly in control and produces
the business results you need?

In The 8 Things We Hate About IT, Susan Cramm provides the answers.
Start by understanding differences between operational and IT managers—in backgrounds, personality, pressures, and incentives. Cramm explains
how differences prevent operational managers and IT managers from communicating what, why, and how they do what they do.

Citing case studies and stories, the author presents practical strategies for overcoming the difficulty. These include seeing things from your IT partners’
perspective, developing a single version of “truth,” and assuming accountability for IT just as you’ve done for management of your firm’s financial and human resources.

Brutally honest, provocative, and filled with sound advice, this book reveals that the key to solving the IT problem is decidedly un-IT: it’s a deeper understanding of human behaviour, including how to apply your leadership skills to the world of IT.

About author :

Susan Cramm is founder and president of Valuedance and a recognized industry expert on information technology leadership. She has consulted for executives from a number of Fortune 500 companies, including Toyota, Novartis, Whole Foods Markets, and Sony. She is an award-winning writer and author of the Harvard Business Review blog “Have IT Your Way.”